Refund policy

Hit Jerky sells food, so our return rules are built around food safety. Here is exactly what we do.

Damaged, spoiled, or incorrect orders
If your order arrives damaged or spoiled, or is not what you ordered, email hello@hitjerky.com within 14 days of delivery with your order number and a photo. We will send a replacement or issue a full refund including shipping. You do not need to send the product back.

Unopened product
Unopened, unexpired bags in their original sealed packaging can be returned within 30 days of delivery. Email hello@hitjerky.com to start a return and we will send you the return address. Return shipping is paid by the customer unless the return is the result of our error. Once we receive and inspect the return we will refund the purchase price to your original payment method within 10 business days.

Opened product
For food safety reasons we cannot accept returns of opened bags. If you are unhappy with something you opened, email us anyway and we will work it out with you.

Order cancellations
You can cancel an order for a full refund any time before it ships. Once an order has shipped it cannot be cancelled, but the return options above still apply.

Refund timing
Approved refunds are returned to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the credit. If more than 15 business days have passed since we approved your refund, contact us at hello@hitjerky.com.

Contact us
Hit Jerky
15300 Valley View Avenue #C13, La Mirada, CA 90638
(213) 838-1446
hello@hitjerky.com